Menu
Know what’s in it.
Check dish descriptions, ingredients and service notes in one place, so the team can answer guest questions with confidence.
LIVE SERVICE INTELLIGENCE
FOR HOSPITALITY TEAMS
Manager knows.
Kitchen knows.
But does your waiter?
Venue approved menu details, wine cues and live team updates, right when service needs them.
Same service.
Higher standards.
moves fast here.
HOSPITALITY DOESN’T HAVE
AN INFORMATION PROBLEM.
It has a timing problem.
Kitchen knows the dish is gone.
Manager knows the allergy detail.
Someone knows the vintage just changed.
The sommelier knows what works with the lamb.
LENCUE IN ACTION
One shift.
One shared picture.
LENCUE brings menu knowledge, wine recommendations and live team updates into one place for the people serving your guests.
From what’s on, to what’s out, to what your guests will love.
Everyone works from the same picture.
Safe to Serve
Know what is safe.
Find venue approved allergen information when a guest asks, and keep the team working from the same details.
The Fix
Know when someone needs support.
See when someone needs support, so the team can respond during service.
Table Context
Know what is happening at the table.
Keep relevant table information together, so the team can follow what is happening at the table.
WINE INTELLIGENCE
Great wine service
shouldn’t depend on
who’s working tonight.
LENCUE gives every waiter clear cues, pairing reasons and smart alternatives, so recommendations feel natural and confident.
How a wine cue works
- Check the dishOpen the dish the guest has chosen.
- See the suggestion and the reasonA wine that suits it, with the pairing reason in plain words.
- Use a natural cue at the tableA short line the waiter can say in their own way.
- Consider an alternativeAnother good option when the guest wants something different.
Say it naturally.
TABLE WINE CUE
One table. Different dishes.
One confident wine move.
Bring the table’s selected dishes together and find one bottle that makes sense across the order.
When guests order different dishes but want to share a bottle, matching each plate separately is slow and easy to get wrong. Table Wine Cue looks at the dishes together, so the waiter can suggest one wine for the whole table and explain why it works.
A short, natural line for the table, so the recommendation sounds like conversation rather than a script.
The reason the wine suits the dish, explained simply enough to share with a guest.
Key details about the wine, enough to answer a question without overcomplicating it.
An alternative when a wine is unavailable or a guest wants something different.
Glass and bottle options alongside the pairing, so the waiter can offer what fits the table.
AT THE TABLE · EXAMPLE FROM THE APP
From a guest question to a useful recommendation
Your guest orders cured salmon and asks for a white wine. The waiter opens the dish and sees its wine suggestions, a pairing reason, a short cue for the conversation, and glass and bottle options.
“The pepper and herb notes work with the dill, and the fresh acidity balances the buttermilk.”
The waiter has a reason to offer a suitable glass or bottle and the words to explain the choice. If the table is sharing different dishes, Table Wine Cue helps find a bottle across the order. If the guest wants another option, the waiter can check an alternative.
WINE AND THE GUEST
Make upselling feel like good service
When a waiter understands the pairing and knows how to explain it, recommending a glass or bottle becomes a more natural part of the conversation. LENCUE gives the team useful cues to recognise those opportunities and help guests choose.
- Explain why a wine suits the dish
- Offer a glass or a shared bottle when it fits the table
- Keep the recommendation moving with an alternative
DISH INTELLIGENCE
From dish knowledge
to the perfect pairing.
Go beyond ingredients.
LENCUE connects dish details, service language and pairing intelligence so the team understands not only what the dish is, but how to talk about it.
- Dish detailsWhat is in the dish, how it is prepared and the notes that matter at the table.
- How to describe itService language the team can use when a guest asks about the dish.
- Why the pairing worksThe reason a wine suits the dish, with glass and bottle options to offer.
WHEN SOMETHING CHANGES
DURING SERVICE.
86 should move
faster than rumours.
When availability changes during service, the update shouldn’t travel through three people and a kitchen doorway. It reaches the whole floor at once, as part of Pulse.
Waiters can see what is no longer available and adjust their recommendations, instead of repeatedly checking with the kitchen.
Service, review and practice
LENCUE Live
Menu details, wine recommendations and live updates during service.
Explore LiveQuarterly Review
Review usage, team feedback and available sales data with the manager.
LENCUE Practice
We prepare training materials and practical courses around your venue’s needs, helping your team learn and practise together.
Quarterly reviews and Practice are planned offers.
One order, entered once
We are exploring POS integration so waiters can work in LENCUE while the POS processes orders underneath.
Planned integration
BUILT FROM HOSPITALITY
Built from the floor,
not the boardroom.
LENCUE grew from years inside hospitality and the same service problems happening again and again.
Questions travelling through kitchens.
Wine knowledge disappearing between shifts.
86 updates reaching the floor too late.
Managers being needed while standing somewhere else.
PILOT FEEDBACK
Shaped by real service
Our first hotel restaurant pilot helped shape a simpler menu view, clearer access to allergen information and more focused wine recommendations for each table.
Preparing the next pilots in Sweden and Europe.
Conversation
A short talk about your venue
Tailored pilot
Set up around your menu and team
Real service
Your team uses it during service
Review
Look at the feedback together
Request a demo
Fancy a 15 minute fika? Tell me a little about your venue or project, and I will reply personally to arrange a time.
hello@lencue.se